I think I've discovered a bug, how do I report it?

If you feel you’ve discovered a bug don’t hesitate to get in touch with us through the Support Centre.

When reporting a suspected bug, the more information within the bug report, the higher the chances of it being replicated and resolved quickly.

A bug report should include the following information:

  • Is it Reproducible? If yes, how?

    If your bug is not reproducible, then it is unlikely to be get fixed. We encourage that you clearly mention the steps to reproduce the bug you have come across. During this process we ask that you don’t assume or skip any step. Bugs with bullet point step-by-step descriptions are much easier to reproduce and fix.

    To allow our developers to replicate the bug you are reporting more effectively, please send in any screen recordings, screengrabs or the entire project file that you are witnessing the bug in. – If reporting a bug from Ctrl for iPad please send us a workspace that has been exported as a bundle.

  • Be specific:

    The report should clearly answer exactly how the test was performed and where exactly the issue occurred.

    Keep in mind that the main objective of a bug report is to enable the developer to visualize the problem so it can be fixed as soon as possible.

    • Product: In which product you found this bug.
    • Version: The software version the bug was found in.
    • Component: The area of software the bug was found in. (i.e. network settings).
    • Platform & Version: Mention the hardware platform and operating system version you were using when this bug was found.