Skip to main content

I have forgotten my Ctrl Engine password, how do I recover it?

Non-Admin Accounts​

If you have forgotten a Non-Admin account password on Ctrl Engine:

  • Navigate to the Ctrl Engine web interface.
  • Login to your Ctrl Engine incidence as an Admin.
  • Navigate to the Settings tab using the web interface and modify the account.

Ctrl Engine Admin account​

In short, you can't change the Engine Admin password without being logged in.

We’ve built Ctrl Engine this way to stop workspaces running on long term installations being taken or modified without consent of the system owner.

If the Admin password has been forgotten, Ctrl Engine must be reset.

After resetting Engine, simply reconnect Ctrl Designer, sync your workspace and you’ll be good to go without losing any work.

Ctrl Engine Reset Process (Windows):​

  • Stop the Ctrl Engine service from running by navigating to Ctrl Engine Manager and selecting Stop.
  • Quit Ctrl Engine Manager.
  • To wipe data and credentials from Engine, navigate to the directory Ctrl Engine stores its data and delete all Ctrl Engine folders apart from: C:\Windows\System32\config\systemprofile\AppData\Roaming\Ctrl Engine\session\licenses.ces
  • Navigate to this folder by logging in as an Admin on Windows then by heading to: C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Ctrl Engine - (If it’s your first time navigating to this directory, you will likely have to click through the folder structure to get to this destination first time).
  • Open Ctrl Engine Manager and restart Ctrl Engine.
  • Set up a new Admin account.
  • Sync your workspace from Ctrl Designer to get everything back up and running.

Ctrl Engine Reset Process (macOS):​

  • Stop the Ctrl Engine service from running by navigating to Ctrl Engine Manager and selecting Stop.
  • Quit Ctrl Engine Manager.
  • To wipe data and credentials from Engine, navigate to the directory Ctrl Engine stores its data and delete all Ctrl Engine folders apart from: /Users/< user >/Library/Application Support/Ctrl Engine/session/licenses.ces
  • Navigate to this folder by logging in as an Admin on Windows then by heading to: /Users/< user >/Library/Application Support/Ctrl Engine.
  • Open Ctrl Engine Manager and restart Ctrl Engine.
  • Set up a new Admin account.
  • Sync your workspace from Ctrl Designer to get everything back up and running.

Not what you were looking for?

If you cannot find the answer to your query above, or on the product’s web-page, we're here to help! Head over to our support portal for your inquiry to be processed by our expert tech team (of actual humans!) who will be in touch with you as soon as possible.

Return to the knowledge base or get in contact